Frequently Asked Questions

Warranty Information
Return Policy
Story Reader Product Support
My First Story Reader Product Support

Warranty Information
Q. Are my Story Reader and My First Story Reader consoles covered by warranty?
A. Yes. Story Reader consoles and My First Story Reader consoles are warranted only to the original purchaser for a period of 90 days from the original purchase date, under normal use and operation, to be free from defects in workmanship and materials. This warranty is void if the product has been damaged by accident or unreasonable use immersion in water, neglect, abuse, battery leakage or improper installation, improper service, or other causes not arising out of defect in workmanship or materials. If this product does not operate as warranted above, customer's sole remedy for breach of that warranty shall be replacement or repair of the product or part or refund of the purchase price paid, at Publications International Ltd.'s option. To the full extent allowed by law, the foregoing warranties and remedies are exclusive and are in lieu of all other warranties, terms, or conditions of merchantability, fitness of a particular purpose, satisfactory quality, correspondence with description, and non-infringement, all of which are expressly disclaimed. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damage for certain products supplied to consumer or the limitation of liability for personal injury, so the above limitation and exclusions may be limited to their applicable written warranty. During the warranty period, your product will be repaired or replaced at Publications International, Ltd.'s option, as instructed by a Publications International, Ltd. service representative. In the event that your product is replaced, the replacement will be covered under the original warranty or for 30 days, whichever is longer. This warranty is for Story Reader consoles and My First Story Reader consoles; it does not include storybooks and accessories.

Q. How do I register my Story Reader and My First Story Reader consoles for warranty protection?
A. The best way is to go online to StoryReaderBooks.com and click on the Warranty Registration tag at the bottom of the Home Page. You also can fill out and mail the pre-addressed Registration Card that came in the packaging with your Story Reader or My First Story Reader. Or you can contact Customer Service by e-mail at info@storyreader.com or by telephone at 1-800-454-9006.

Q. How do I make a Warranty Claim on my Story Reader and My First Story Reader consoles?
A. The best way is to go online to StoryReaderBooks.com and click on the Warranty Claim tag at the bottom of the Home Page. Or you can contact Customer Service by e-mail at info@storyreader.com or by telephone at 1-800-454-9006. Further instructions will be given once a Warranty Claim has been completed. Do not discard your Story Reader or My First Story Reader console—you will be required to send in certain elements as proof of purchase.

Return Policy

Q. What is your return policy?
A. All Story Reader and My First Story Reader products can be returned within 30 days of purchase for a full product refund or product replacement. Refunds will be issued to the billing name and address on the original order. All electronic books and conventional books sold on StoryReaderBooks.com can be returned within 30 days for a full product refund or a product replacement.

Q. How do I get a refund under your return policy?
A. StoryReaderBooks.com is an Amazon-powered WebStore. Sign on to your Amazon.com account, locate your order, and follow the instructions for applying for a refund.

 

Product Support

Story Reader
Q. How does Story Reader work?
A. First, insert the cartridge into the slot in the top of the Story Reader. The cartridge label should be facing up. Next, open the Reader and insert the storybook that matches the cartridge by aligning the spiral with the grooves in the base. Press the spiral gently into place. The title of the storybook should be facing up. A short rising musical sound will play to let you know that you have inserted the storybook properly. Then open the storybook and start reading. To stop reading, close the Reader. You can remove the storybook from the Reader by gently lifting the spiral from the grooves.

Q. How does the Story Reader know which storybook to read?
A. Each Story Reader comes with a storybook and matching cartridge. When both are inserted into the Reader, it knows which storybook your child has chosen to read. The Reader’s patented technology automatically recognizes what page the child is viewing, allowing him or her to control the experience.

Q. How many Story Reader storybooks are available?
A. More than 60 storybooks compatible with the Story Reader console are available. Book subjects include Dora the Explorer, Scooby-Doo, Winnie the Pooh, Disney Princesses, Sesame Street characters, Mickey Mouse, Nemo, Toy Story characters, SpongeBob SquarePants, and other favorite children’s’ characters.

Q. We lost the cartridge for a Story Reader storybook. Can we purchase a replacement cartridge?
A. Replacement cartridges are not available.

Q. Can you use headphones with Story Reader?
A. Yes. The Story Reader console has a headphone jack. Headphones may be purchased separately.

Q. What type of batteries does the Story Reader use?
A. The Story Reader requires four AAA batteries.

Q. Are Story Reader and My First Story Reader storybooks compatible?
A. No. Story Reader and My First Story Reader storybooks are not compatible. The technology is different for each product.

Troubleshooting
Story Reader does not automatically begin reading or respond.

• Make sure the storybook is seated properly in the Story Reader with the spiral binding aligned in the groove guides.
• Make sure the cartridge is seated properly; remove and replace, if necessary.
• Check battery polarity (+/-); if reversed, install correctly and make sure battery cover is properly secured.
• Clean battery contacts with rubbing alcohol.
• Replace batteries.

Story Reader sound is garbled; Reader responds erratically.

• Replace batteries.

Story Reader does not function as expected.

• Replace batteries.

Story Reader makes an improper response.

• Check or replace batteries.
• Make sure the book and the cartridge used are the same title.
• Check the identification page of the book.

My First Story Reader

Q. How does My First Story Reader work?
A. If the storybook came with a cartridge, insert the cartridge into the top of the My First Story Reader console. If the storybook came with the console, no cartridge is needed. Next, open the console. If a cartridge is inserted, place one of the matching storybooks into the console. Each cartridge contains audio for three storybooks. Align the storybook’s binding with the groove in the console and press the storybook into place. The console immediately identifies the page and begins to play automatically. Use the toggle on the right side of the console to switch between two different modes: Read to Me Mode and Activity Mode. Read to Me Mode enables children to hear the story read, along with fun sounds and music as they turn the pages. In Activity Mode, the Reader asks children to answer simple questions about colors, shapes, and more.

Q. How many My First Story Reader storybooks are available?
A. Fifteen storybooks are available, three each for Winnie the Pooh, Mickey Mouse, Thomas & Friends, Sesame Street, and Baby Einstein characters.

Q. We lost the cartridge for a My First Story Reader storybook. Can we purchase a replacement cartridge?
A. Replacement cartridges are not available.

Q. Can you use headphones with My First Story Reader?
A. No. My First Story Reader does not support headphones.

Q. What type of batteries does My First Story Reader require?
A. My First Story Reader requires 3 AAA Batteries.

Q. Are Story Reader and My First Story Reader storybooks compatible?
A. No. Story Reader and My First Story Reader storybooks are not compatible. The technology is different for each product.

Troubleshooting
My First Story Reader does not automatically begin reading or respond.

• Make sure the storybook is seated properly in the console with the binding aligned in the groove.
• Make sure the cartridge is seated properly; remove and replace, if necessary.
• Check battery polarity (+/-); if reversed, install correctly and make sure battery cover is properly secured.
• Clean battery contacts with rubbing alcohol.
• Replace batteries.

My First Story Reader’s sound is garbled; the Reader responds erratically.

• Make certain hands are not resting on the storybook pages.
• Replace batteries.

My First Story Reader does not function as expected.

• Make certain hands are not resting on the storybook pages.
• Replace batteries.

My First Story Reader makes an improper response.

• Make certain hands are not resting on the storybook pages.
• Make certain the storybook and cartridge match—if the storybook being used came with a cartridge.
• Check or replace batteries.